Privacy Policy

Effective Date: January 1st, 2025
At Dragon Pool Services your privacy is important to us. This policy explains what information we collect, how we use it, and your rights related to our services and SMS communications.

1. Information We Collect

  • Contact info: name, address, phone, email
  • Pool-related data: service history, preferences, location
  • Form entries and SMS opt-in details

2. How We Use Your Information

  • To schedule and perform pool service and maintenance
  • To send service updates, appointment reminders, and special offers (SMS only if opted-in)
  • To improve our operations and customer experience

3. SMS Text Messaging
By submitting your phone number on our website, you agree to receive SMS communications from us. These may include service reminders, technician arrival updates, and seasonal offers.

  • Message frequency: Varies by service
  • Message & data rates may apply
  • To opt-out, reply STOP at any time
  • For help, reply HELP

4. Sharing & Security
We do not sell or share your data with third parties. We use industry-standard security protocols to protect your information.

5. Your Rights
You can request to update, review, or delete your data by contacting us at 844-DRG-POOL (844-374-766).

When should I acid wash my pool?

Typically, an acid wash is recommended every other time you drain and refill your pool. Since draining and refilling is recommended every 2-3 years, an acid wash would be needed every 5-6 years. However, if you see light staining across the plaster, it may be time for an acid wash.

Is it worth it to clean your own pool?

If you have experience maintaining pools and own the right equipment, this may be a good option for you. But if maintaining your own pool involves trial and error, and purchasing, maintaining and replacing your own equipment, you may want to think twice. Maintaining a pool also involves chemical management, problems that require a professional, and enough free time to devote to it. You may find that it’s more money and trouble than it’s worth.

How often should a pool be cleaned?

Pool cleaning should be a weekly routine and the filter should be cleaned every 3-6 months. We can help, give us a call if you live in the Grapevine area!